Shashi Bellamkonda – @shashib,Brian Dresher – @bdresher, Amber Harris – @TheNuwanda,Barg Upender – @bargupender and Phil Bonner @pbonner Social Media in the Morning: The Northern Virginia Technology Council dined on coffee, bagels and a healthy side of social media during its educational breakfast panel. Taking on Twitter, Facebook and other social networking tools were, from left, Barg Upender of Mobomo LLC, Amber Harris of Discovery Communications Inc., Brian Dresher of USA Today, Shashi Bellamkonda of Network Solutions Inc. and Philip Bronner of Novak Biddle Venture Partners. Read more at washington.bizjournals.com |
| Q: I am new to Social Media. I am thinking of either starting a blog, or article marketing, maybe a Web site. However, I don’t know which would be the best idea. Since I don’t sell anything, I don’t know if the Web site would work. My question is… do you need a blog to work with ClickBank to do affiliate marketing?Read more at blog.affiliatetip.com |
Congrats to all of them and I am lucky to count several of them as good friends. Good job starting a conversation Coree Silvera
This is a archive of the chat where a lot of folks pitched in and discussed the topic. Please see the archive at http://hastagsocialmedia.com and you may see great points being made TOPIC: Developing customer relationships are about managing a series of defining moments with customers (ie: pleasant to talk to, was I treated with respect, was my inquiry answered timely, did rep answer or fulfill my question). Contact centers are traditionally very strong with telephone support so incorporating online social media into contact centers is certainly a challenge. There may be nothing as important however to developing a truly social enterprise.
TOPIC QUESTIONS
Q1) When should customer service engage with consumers using social media?
Q2) How can contact centers scale to meet the demands of social media?
Q3) How can you determine if Customer Service is being effective with social media? Read more at hashtagsocialmedia.com |
I wrote a column in the Examiner about how Social Networks are changing the language. read the article and comment on the new words you have learnt using social networks. Hashtag – noun: a # [hash] sign added to a word or phrase that enables Twitter users to search for tweets (postings on the Twitter site) that contain similarly tagged items and view thematic sets. |
Tag cloud – noun: a visual depiction of the word content of a website, or of user-generated tags attached to online content, typically using colour and font size to represent the prominence or frequency of the words or tags depicted.
Slashdot effect – noun: the slowing down or crashing of a small website due to a huge increase in traffic when the website is linked to another, much more popular one. Read more at www.examiner.com |
These are some of the tips that I thought of, you may have others | When you take pictures of things that include your home address make sure you cross out the relevant addresses before you take the picture. |
| Unless you have a vanity license plate that you want to proudly display you may want to avoid taking pics of your car with the license plate. |
| Make sure you do not take a picture that includes your house number when you take a picture. |
| Make sure you do not take a picture that includes your house number when you take a picture. |
| Avoid taking a picture of your kids day care |
| Unless you have a vanity license plate that you want to proudly display you may want to avoid taking pics of your car with the license plate. |
| When you take pictures of things that include your home address make sure you cross out the relevant addresses before you take the picture.Read more at www.examiner.com |
Steven Fisher has a good list of podcasts on the Network Solutions’ Small Business Blog With the proliferation of Social Media as a tool, a trend and a strategy, there has been en explosion on the social media related podcasts. So many that Staci Wood at Small Business Trends has complied a list of the Top 50 Social Media podcasts that rock. I have listened to many of these are here is a shortened list of the best of the best: |
 Podcasting. That was the trendy term of 2005 and when Apple released their new version of iTunes with the podcasting section in their store podcasting consumption exploded. There were all kinds of podcasts. Some well done and some, not so well done. Over the last few years many the quality has improved and the topics have diversified.
Read more at blog.networksolutions.com |
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